Terms and Conditions

Mindseye Illustration is dedicated to providing you with high-quality video invite services. By placing an order with us, you agree to adhere to the following terms and conditions that govern our service delivery and your responsibilities as a client. Our standard video invite creation process ensures delivery within a timeframe of 3 to 4 business days, commencing from the confirmation of all necessary order details. Please note that our operational hours are from Monday to Saturday, between 10:00 AM and 6:30 PM Indian Standard Time (IST). For clients with urgent requirements, we do offer expedited services for both video and caricature invite orders; however, such requests will incur an additional cost. This extra charge will be determined on a case-by-case basis, taking into account the specific custom requirements and the compressed timeline requested.

Regarding payment for our InvitoAI template-based video invites, we require full payment to be made immediately upon the successful delivery of the final video invite. It is important to note that once the delivery has been completed and the payment processed, we do not offer refunds. All final invoices will include an additional charge of 18% towards Goods and Services Tax (GST), as per applicable regulations. The customization options for our InvitoAI templates are specifically limited to modifications of the text content, the replacement of existing images, the integration of client-provided caricatures, and the alteration of the background music. Clients wishing to change the music can select one song of their preference, and they will be responsible for providing us with a valid and accessible link to the chosen musical track.

The final, completed video invites will be delivered to the client in a digital format, typically via electronic mail to the email address provided during the order placement. The default design size for all our video invites is set at 1080 pixels in width by 1920 pixels in height. Should you require your video invite to be produced in alternative dimensions, please ensure that this specific requirement is clearly communicated to us during the initial order process. Requests for non-standard dimensions may be subject to additional charges to accommodate the necessary adjustments in design and rendering. Finally, Mindseye reserves the right to showcase the client's final video invite or any provided caricatures within our company portfolio hosted on the invitoai.com website after the event has taken place. This is for promotional purposes, allowing potential future clients to view examples of our work. However, we fully respect our clients' privacy; should you prefer that your invite or caricatures not be featured in our portfolio, you have the right to deny such usage or request its removal at any time by submitting a written request to us.